Children's Mercy..Ugh

Sometimes I am really happy with Children Mercy's service and sometimes they really irritate me! I was told when Jacob started his thickener that they had a home delivery service that would deliver his thickener once a month for us and they set it up and everything. 2 months after our first delivery, nothing. I have no number to call and we are almost out of thickener and about to head out of town. After calling a billion numbers and even asking if I can just run up there and have some packets to get us through our trip, I finally get to the right person. They act like they don't normally do this, but they will place my order for me. So, next time I think they will deliver after the month is up without me having to call. 6 weeks, no delivery so I call again and this time ask if I can get on a monthly schedule. They claim they are trying to get that set up. 2 months later, no delivery. I call again today since we are almost out again and the driver tells me that I waited too long to place my order and I need to call when I have at least a weeks worth left, etc, etc and is really rude. I ask him again if there is any way to get on a monthly schedule. He says they just can't get the schedule worked out because they have so many families. Frustrating! I wish they would tell you this all when you start out..Ok, just had to vent on that. I just hate when people are rude to you, especially when you have enough on your plate without having to worry about constantly checking your thickener supply..